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HPOP: The Health Partner Ordering Portal

During public health emergency  responses, health care organizations, federal partners states,  territories, and federal agencies and federal pharmacy partners  need to be able to rapidly order, distribute, and account for federally  supplied medical countermeasures. Since 2020, these organizations have  used HPOP to order medical countermeasures for over 180,000 provider  sites nationwide. HHS provided these medical countermeasures to  recipients at no cost for distribution within communities in need.  

HPOP was originally designed to enable state, local,  tribal, territory and other private sector health care partners to  order, distribute, and track inventory of COVID-19 medical  countermeasures. The system later was adapted for the distribution of  mpox vaccine and therapeutics. HPOP has been used to track in-field  inventory and administration of medical countermeasures through these  responses.            

In 2023, the HHS Coordination Operations and Response  Element (H-CORE) within ASPR coordinated the enhancement of HPOP,  incorporating feedback from users and lessons learned during responses  to the COVID-19 pandemic and the mpox outbreak in the United States.  

This enhancement not only improved the system for  partners but also prepared the system for use in responses to future  health emergency responses. More than 55,000 users of the HPOP system  have ordered and distributed tens of millions of treatment courses of  COVID-19 therapeutics, nearly one million vials of JYNNEOS vaccine for  the prevention of mpox, and thousands of courses of  TPOXX for the treatment of mpox.     

Frequently Asked Questions

In addition, federal entities, including health centers supported by the Health Resources and Services Administration (HRSA) and/or the Indian Health Service, can order and report use of federally distributed treatment courses of Paxlovid.

State and territorial jurisdictions, large health care organizations, federal pharmacy partners, and federal entities (e.g., Department of Defense, Department of State, Indian Health Service) have served as HPOP partners. HPOP partners can order federally distributed medical countermeasures through HPOP.

HPOP is designed around the concept of a partner managing their own sites - the individual care location that receives products (e.g., an individual pharmacy location, a doctor's office, or a health center). Sites are managed and onboarded by the partner.

In HPOP, partners may allocate product to sites in their organizations or enable their sites to directly request the product and amount needed for distribution.

If you are having trouble accessing your account or using the HPOP system, please email HPOP.Support@hhs.gov.